The contact us page on your website is one of the primary methods of engagement with your customers. It’s the place where your audience goes to find ways of contacting you, whether that’s by phone, email or via your social channels. In most cases, contact us pages get a lot of thought and consideration from a website development agency’s standpoint, but not so much from a user perspective.
User experience should be a high priority when it comes to your contact us page, and when implemented effectively, it can make a very simple page feel effortless. Here are top contact us page design ideas to make this key web page much more appealing for your customers.
Provide multiple ways to connect and contact
Your contact us page should have more than just the traditional contact form, it should show your users multiple ways they can contact you. The most popular methods of contact include:
- The Mailing address – if you have a bricks and mortar store, consider including your address and a map for anyone who wants to send something to you by post, or visit your premises.
- Phone/mobile number – don’t forget that there will be people who would prefer to speak to a human over sending a message or email.
- Social media accounts – be sure to include a link to all of the social media platforms you have a presence on.
- Live chat – many businesses utilise interactive live chat because customers can get quick answers in real-time.
By including multiple ways to contact you, your customers can choose a method that suits them, giving them a more positive and seamless user experience.
Engaging content can keep the readers glued to your website
Instead of just including links to your social media accounts, you may want to consider adding in live feeds from those social networks, right there on your contact page. This allows your users to get a snapshot of your social activity and shows you’re active online and interacting with your customers.
Adding a live social feed also helps to keep your website looking fresh and expands your online network because it encourages users to follow you on those social networks. It’s also a great way to enhance your brand awareness as well as helping to increase your conversions through a website development agency.
Take FAQs seriously and answer regularly
If your business often gets a common question asked all the time, or you have multiple departments that speak with clients on a daily basis, consider including options for people to find the exact information they need so their frequently asked question is answered instantly, or users can get in touch with the appropriate person and department.
This helps contribute to a seamless user experience, and doesn’t frustrate your customers when they can’t find what they’re looking for, or they’re constantly being transferred to multiple departments. Not only that, but it also helps free up more time for you and your team answering those frequently asked questions.
Add relevant images to your contact us page
If you add images to your contact us page, you’re making a simple page become personable. There are multiple images you could add, for example you could add icons to replace text, you could add your brand elements on your contact form to enhance your branding or you could even add images of your staff so your users can put a face to a name and make them feel at ease if they ever meet you in person.
Get help from experts
We hope we’ve given you some inspiration with our contact page ideas, but if you think you’d need help, then be sure to get in touch with us. Our web development and design experts can ensure this vital web page is functional and gives your customers the information they’re looking for whilst offering them a positive user experienc Every website page has its significance, similar to the ‘contact us’ page. It is, therefore, worth exploring how to get the best out of this crucial page with a few techniques.
The contact us page on your website is one of the primary methods of engagement with your customers. It’s where your audience goes to find ways of contacting you, whether by phone, email or via your social channels. In most cases, contact us pages get a lot of thought and consideration from a website development agency’s standpoint but not so much from a user perspective.
The user experience should be a high priority for your contact us page, and when implemented effectively, it can make a straightforward page feel effortless. Here are the top contact us page design ideas to make this key web page more appealing for your customers.
Provide multiple ways to connect and contact
Your contact us page should have more than just the traditional contact form; it should show your users various ways to contact you. The most popular methods of contact include:
- The Mailing address – if you have a brick-and-mortar store, consider including your address and a map for anyone who wants to send something to you by post or visit your premises.
- Phone/mobile number – don’t forget that there will be people who would prefer to speak to a human over sending a message or email.
- Social media accounts – be sure to include a link to all the social media platforms you have a presence on.
- Live chat – many businesses utilize interactive live chat because customers can get quick answers in real-time.
By including multiple ways to contact you, your customers can choose a method that suits them, giving them a more positive and seamless user experience.
Engaging content can keep the readers glued to your website
Instead of just including links to your social media accounts, you may add live feeds from those social networks on your contact page. This lets your users get a snapshot of your social activity and shows you’re active online and interacting with your customers.
Adding a live social feed also helps to keep your website looking fresh and expands your online network because it encourages users to follow you on those social networks. It’s also a great way to enhance your brand awareness and help increase your conversions through a website development agency.
Take FAQs seriously and answer regularly
If your business often gets a common question asked all the time, or you have multiple departments that speak with clients daily, consider including options for people to find the exact information they need so their frequently asked question is answered instantly or users can get in touch with the appropriate person and department.
This helps contribute to a seamless user experience and doesn’t frustrate your customers when they can’t find what they’re looking for, or they’re constantly being transferred to multiple departments. Not only that, but it also helps free up more time for you and your team to answer those frequently asked questions.
Add relevant images to your contact us page
If you add images to your contact us page, you’re making a simple page personable. There are multiple images you could add; for example, you could add icons to replace text, you could add your brand elements on your contact form to enhance your branding, or you could even add images of your staff so your users can put a face to a name and make them feel at ease if they ever meet you in person.
Get help from experts
We hope we’ve given you some ideas with your contact page, but if you think you’d need help, then be sure to get in touch with us. Our web development and design experts can ensure this vital web page is functional and gives your customers the information they want while offering them a positive user experience.